Returns
We hope you love your purchase and are completely satisfied with it. However if you did not receive what you hoped for, please return it within 30 days of your receipt of the items and we will happily exchange the item or refund your money (does not include shipping costs you paid for). Please use a shipment method that can be tracked to ensure that it gets to us safely.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Some items are non-returnable:
- Gift cards
- Earrings
- face masks (fashion face coverings)
- Digital Downloads
- South Africa Collection. (These t-shirts are printed on demand specially for you and for that reason we do not accept returns. Please do contact us immediately if the shirt is damaged when you receive it.)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 days. Shipping costs are not refundable. We do not issue refunds on international shipments if you refuse to accept the delivery.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@kayarize.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, contact us at hello@kayarize.com for an RMA, then mail your product to:
Kayarize
111 Park Ave
Hoboken, NJ 07030
