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FAQ

Who are you?
Kayarize is an online African fashion store fusing the best of African culture, heritage and design with contemporary styles for the modern woman. The diversity and cultural fusion in our designs matches the beauty and complexity of our customers, and we will continue to expand our collection with that in mind. We hope you enjoy wearing our clothes and curated accessories as much as we do!

Are you a black owned company?
Yes we are.  Here is more about us 

Are online transactions secure?
Yes.

Kayarize is powered by Shopify and is certified Level 1 PCI DSS compliant. 

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.

When will I receive my order?
In the US you will receive you order in 5 days.  International orders take 7 or 15 days depending on the shipping method you select at checkout.  You will receive an immediate acknowledgment of your order via email, followed by the tracking information as soon as your order is shipped. **Tshirts and Sweatshirts arrive in 5 to 10 days

Do you ship Internationally?
Yes we do!
Our worldwide shipping rates average $25 depending on the service you select at checkout.  Transit times average 4 - 15 days and also depend on the service you select at checkout.  Estimated rates are provided at checkout.  However, pease verify the accuracy with your local authorities. You are responsible for any additional duties and taxes on delivery, and we do not issue refunds if you refuse to accept the delivery.

 

What if the dress does not fit?
We understand completely and we've got your back.  Call (+1 301 259-1575) or email (hello@kayarize.com) us for an RMA. We stand by the quality of our product.  We hope you love your purchase and are completely satisfied with it.  However if you did not receive what you hoped for, please return it within 15 days of your purchase and we will happily exchange the item or refund your money. See our refund/exhange policy.

Do you ship to my country?
Yes. We deliver your order to you wherever you are. Here are our worldwide shipping rates.  Duty and taxes for locations outside the US are not included in our prices. Please check with your local customs for this information.

How do I get in touch with you?
Here is our contact information.  In addition, you may direct message us via Instagram, Facebook messenger, or the chat on the bottom right of your screen. Use whatever method is convenient for you.  We reply very quickly.

How do I wash African Wax Print Fabric?
See care instructions here.